Helpdesk

Latest 1

• Ceasing of Medicare Benefits Cheque Payments to Patients and Claimants

Feature Lists 23

• Medilink 2017+ R2 - Features
• MedilinkESI 2017+ R1 - Features
• MedilinkESI 2016+ R2 - Features
• MedilinkESI 2016+ R1 - Features
• MedilinkESI 2015+ R2 - Features

View all 23

System Requirements 6

• Hardware Requirements
• Windows Server OS Compatibility
• Windows Desktop OS Compatibility
• Performance
• Ports

View all 6

Install 14

• Install Medilink On Workstation
• Install Medilink On New Server
• Terminal Server Configuration
• Pairing a Tyro Terminal
• HiCaps Installation

View all 14

Update 5

• Medilink Update for Servers
• Medilink Update for Workstations
• Update Fees
• Fee Update Download Failed
• How To Book Update

Migrate 2

• Migrate Medilink to New Workstation
• How To Migrate Medilink To New Server Or Workstation

Initial 9

• Register Medilink
• Settings
• Users and Security
• Terminal Server Printer Setup
• Practices

View all 9

Accounting 4

• Use LSPN
• Account Statements
• Invoice Setup
• Video Telehealth Item 112

Printers 6

• Labels setup options
• Printer Margins
• Printer Setup
• Redirected Printer Rename
• Labels Patient QR Code

View all 6

Startup & Modes 1

• Tutorial Mode Stuck

Users and Passwords 2

• User Management
• Internal Messaging

General 13

• Item Numbers
• Terms of Service
• Legacy Print To Email
• Referring Doctors
• Set Next File Number

View all 13

Referrals 5

• Referral Dates
• Manage Referrals
• Sort Referrals by Date
• Referral Expiry (Update 2022)
• Update Referral First Service Dates

Link Options 1

• Patient.In File

Miscellaneous 7

• Windows 10 Upgrade
• Subscription Warnings
• OS Display Scaling & Medilink Lists
• Scaling issues on high-resolution screens
• Restore Missing Mobiles

View all 7

Logs 1

• User Activity Logs

Telehealth 2

• Simple Telehealth - Skype
• Simple Telehealth - Teams

Providers 10

• Add Provider
• Edit Provider
• Add Practice
• Edit Practice
• Remove Provider

View all 10

Payee Provider 1

• How To Setup Payee Providers

Patient & Account 16

• Family Account Should Be Third Party
• Add Or Edit A Patient
• Removing Patients
• Merge Patients
• Attach Patient To Multiple Accounts

View all 16

Verification 5

• Patient Verification of Medicare/Concession
• Patient Verification for Veteran Affairs (DVA)
• Patient Verification of Health Funds
• Patient Verification of Enterprise Verification
• Garbled Characters In Name & Medicare No After PVM

Appointments 17

• Add/Edit/Remove Provider Schedule
• Add/Edit/Delete an Appointment
• Appointment Statuses
• Next Appointment
• Review Patient Appointments - Find Appointments for Patient

View all 17

Configuration 15

• IntelliSMS Changeover
• Use SMS (2Hippo)
• Run SMS (2Hippo)
• SMS Login
• Review Only

View all 15

Patient Setup 1

• Enable SMS Patient Consent

Create Messages 5

• Simple SMS Reminder Message
• Bulk Send
• SMS Next Appointment
• Coronavirus SMS Reminders
• Simple Appointment SMS

Appointment Statuses 1

• Appointment Statuses

Non-Standard Reply 1

• Non-Standard Reply

Review 1

• Review SMS

Marketing 1

• Marketing Module

Billing 26

• Private Billing - Invoicing
• Orphaned Receipts
• Private Billing - Receive Payment
• Review Billing
• Receiving Payment Via EFTPOS

View all 26

Bulk Billing 24

• Receive 2027 Error
• Bulk Billing Process & Troubleshooting
• Forward 9201 Error
• Re-Process Batch Manually
• Easyclaim Bulk Bill

View all 24

Patient Claims 11

• Delayed Patient Claiming
• Part-Paid Patient Claiming
• Claimant Setup
• Online Patient Claims
• Interactive vs Store & Forward Patient Claims

View all 11

ECLIPSE 20

• Adding ESH To ECLIPSE
• Manually setting up fund fee rates
• Medibank Private Overseas Students
• ECLIPSE - Setup
• ECLIPSE - Verification

View all 20

DVA 5

• DVA Allied Health & Community Nursing
• Billing
• Batching / Forwarding / Receiving / Processing
• 9202 Error Treatment Location Code
• 9202 or 2030 FacilityId

AIR 6

• Update Vaccines
• Setup Ancillary Provider
• AIR Claim
• IMM.OUT
• AIR Guide

View all 6

Setup 4

• Install Medicare Certificates
• Java
• Certificate Not Auto Renewing
• Medicare Online Web Services

Patient Verification 6

• OPV Multiple Appointments
• Concession Entitlement Verification (CEV)
• Patient Verification Medicare (PVM)
• Patient Verification Fund (PVF / OPV)
• Get Participating Funds

View all 6

Misc 13

• Backdate Banking For E-Payments
• Medicare Online Upgrades Nov 2019
• Coronavirus MBS Items
• Printed Form Requirements Suspended Coronavirus
• Turn Off Medicare Online Printing

View all 13

Error Messages 10

• Insufficient Disk Space
• Unknown Internal Operating System Error
• Directory Controlled By Other Lock File
• Index Out Of Date
• Could Not Merge BDE Configuration File

View all 10

Maintenance 8

• Quick Maintenance
• Full Maintenance
• Users Utility
• FSMGMT.MSC
• Lock and Net File Cleanup

View all 8

Secure Emessaging 3

• Setup Secure Emessaging
• Send Secure Emessage
• There Is No Content To Send

General 6

• Medilink Document Types
• DMS Polling
• DOCX Preview Open Problem
• Preview Could Not Be Generated
• No PDF Preview - Select A File To Preview

View all 6

Letters 24

• Letter Template Creator Open Or Save File Popup Issue
• Date on Letter Changing
• Bulk Letters
• What to do if Microsoft Word won't open when creating new letters
• Transcriptions

View all 24

Scanning 2

• Scan Using WIA
• Scanner Setup

Start & Login 3

• Getting Started in DHR - Linking Provider to a User
• Launch & Login
• Configuration System Failed To Initialize

Consultation Notes 5

• Consultation Notes
• Add Health Problem To Consult
• Handwriting Consultation
• Provider Missing
• Consult Notes AutoText

Privacy 4

• Blocking Users from Accessing Clinical
• Set Previous Consultation Notes to Private or Shared
• Allow a Specific User to View Private Consultations
• Make New Consultation Notes Private By Default

Prescribing 18

• Drug Reference / Adding Scripts
• Add Script to Consult
• Print Date of Birth and Age on Scripts
• Prescribing without MIMs
• MIMS Update Download Issue

View all 18

Letters 1

• Letters

Results 7

• Setup Incoming Results
• Results
• Merge Duplicate HL7 Messages
• Multiple Result Items
• Results and Legacy HL7 Processing Module Issue

View all 7

Patient Summary 2

• Patient Summary
• Switching Patients

Attachments 1

• Attachments / Document Management System (DMS)

Communications 1

• Phone Calls

Allergies 1

• Allergies

Requests 1

• Requests

Healthcare Identifiers 4

• Check Provider HI
• Check Patient HI
• NASH SHA-2
• HI / MHR - Keyset Does Not Exist

My Health Record 6

• My Health Record in Medilink
• Access Patient's My Health Record
• Supersede MHR and Upload History
• Upload Prescription to My Health Record
• Upload Specialist Letter to My Health Record

View all 6

NASH Certificates 1

• Action Required Regarding Medicare SHA-1 PKI Certificates

Referral Reports 4

• Referring Provider List
• Generate report of referrers
• Exporting Reports
• EOFY Reporting

Patients 2

• Item Activity Report
• Patient List

Patient Search 3

• Patient Search
• Search Output Setup
• Default Search Mode

Auto-Billing & Banking Group 2

• Auto Billing
• Banking Group

Funds & ECLIPSE 1

• Funds and Eclipse

Cost Centre 1

• Cost Centre

Practice Rules 1

• Practice Rules

Startup & Login 1

• Startup and Login

Miscellaneous Features 10

• Misc Features
• Use New Copies Dialog
• New Recall Report - Template
• Calc Referral Expiry On First Serv
• Freenote Subheadings

View all 10

Phonecalls 2

• Phonecalls
• Simplified Comms Dialog

Letters 0

Visuals 0

Print To Email & Modules 1

• Print To Email Loading Script Failure

Redmap 0

Setup & Use 3

• Setup LanternPay
• LanternPay Usage
• LanternPay Troubleshooting

Setup Medilink Cloud 1

• Medilink Cloud Prerequisites

Using Medilink Cloud 6

• LanternPay Billing
• Medilink Cloud Introduction
• Tyro Allied Health Online Claims
• Task Manager User Guide
• HealthPoint User Guide

View all 6

Misc 1

• Update Appointments

PenCS 1

• PenCS Billing Export

Helpdesk 2

• Helpdesk Tips & Tricks
• Remote Support Download

Archive 1

• Archive Patients

VTOC 1

• Setup

Windows 4

• Windows 10 Fall Creators Update Issue
• Change User Password On Remote Desktop Server
• File Locations
• Email Subject

Link File Processor 2

• IMM.OUT
• PATIENTS.IN

Misc 9

• Complete
• How to pay your Medilink invoice online
• IT Support Provider Introduction
• Split Provider Database
• Import and Merge Medilink Databases

View all 9

Surgical Partners 1

• How To: Surgical Partners

Medical Directory 1

• Unable To Launch Medical Director

Xero 1

• Medilink Xero Integration

Update 3

• 2022 R1 Issues
• Disable Medicare Online Web Services
• Import AMA Fees

Connecting 3

• Remote Desktop via Non-Windows OS
• Setup & Connection
• Disable Windows Defender Credential Guard

Misc 4

• Remote Desktop Shared Folder/Drive
• Create RDP With Username Password
• RemoteApp Webclient Certificate Errors
• Remote Desktop Reconnecting Randomly/Constantly

Appointments 6

• Appointments List
• Edit Appointment
• Calendar View
• Patient Launch Screen
• Reassign Appointments

View all 6

Invoicing 7

• Invoices List
• New Invoice
• Invoice Item
• Facility ID
• Edit Invoice

View all 7

Reports 4

• Appointments, Invoices and Payments
• Banking Detailed
• Outstanding Invoice Amounts of Patients
• Reporting Section

Settings 6

• Availabilities and Common Availabilities
• Practice
• Preferences
• Preferences/Online Booking
• Templates

View all 6

Tasks 2

• Tasks
• Handle Selected Tasks

404 1

• Under Construction

Online Booking 0

Templates 2

• Guideline for Drafting Letters and HTML Documents
• Guidelines for HTML Letter Templates

Payments 1

• Bulk Bill

Accessories 2

• Image Editor
• HTML Editor

AIR 9

• Record Encounter
• Individual Details
• Planned Catch Up Date
• Additional Vaccine Required
• Indigenous Status

View all 9

Claiming 5

• Patient Claim
• Bulk Bill Claim
• DVA Claim
• AIR Claim
• Patient Verification

Medicare Online 32

• 2.2 Authentication
• 2.3 Entering Provider Details
• 2.4 Entering Patient Details
• 2.5 Medicare Benefits Schedule Update
• 3.1.4 Returned Responses -3.1.5 Client System Behaviour

View all 32

Clinical 1

• Consultations

Misc 2

• Support Contact
• Installation

Troubleshooting 13

• Error: Username or Password Incorrect
• Error: Medicare Online Transmission Error
• Error: 9601 Patient Claim
• Error: 9641 Patient Claim
• Error 9632 Patient Claim

View all 13

Items 2

• Update Item Fees
• Update Reason Codes

IMC 1

• In-Patient Medical Claim - overview