Helpdesk

Latest 1

• Ceasing of Medicare Benefits Cheque Payments to Patients and Claimants

Feature Lists 23

• Medilink 2017+ R2 - Features
• MedilinkESI 2017+ R1 - Features
• MedilinkESI 2016+ R2 - Features
• MedilinkESI 2016+ R1 - Features
• MedilinkESI 2015+ R2 - Features

See all 23 articles

System Requirements 5

• Hardware Requirements
• Windows Server OS Compatibility
• Windows Desktop OS Compatibility
• Performance
• Ports

Install 8

• Install Medilink On Workstation
• Install Medilink On New Server
• Terminal Server Configuration
• Pairing a Tyro Terminal
• HiCaps Installation

See all 8 articles

Update 4

• Medilink Update for Servers
• Medilink Update for Workstations
• Update Fees
• Fee Update Download Failed

Migrate 2

• Migrate Medilink to New Workstation
• How To Migrate Medilink To New Server Or Workstation

Initial 8

• Register Medilink
• Settings
• Users and Security
• Terminal Server Printer Setup
• Practices

See all 8 articles

Accounting 4

• Use LSPN
• Account Statements
• Invoice Setup
• Video Telehealth Item 112

Printers 2

• Labels setup options
• Printer Margins

Startup & Modes 0

Users and Passwords 1

• User Management

General 13

• Item Numbers
• Terms of Service
• Legacy Print To Email
• Referring Doctors
• Set Next File Number

See all 13 articles

Referrals 3

• Referral Dates
• Manage Referrals
• Sort Referrals by Date

Link Options 1

• Patient.In File

Miscellaneous 7

• Windows 10 Upgrade
• Subscription Warnings
• OS Display Scaling & Medilink Lists
• Scaling issues on high-resolution screens
• Restore Missing Mobiles

See all 7 articles

Logs 1

• User Activity Logs

Telehealth 1

• Simple Telehealth - Skype

Providers 10

• Add Provider
• Edit Provider
• Add Practice
• Edit Practice
• Remove Provider

See all 10 articles

Payee Provider 1

• How To Setup Payee Providers

Patient & Account 13

• Family Account Should Be Third Party
• Add Or Edit A Patient
• Removing Patients
• Merge Patients
• Attach Patient To Multiple Accounts

See all 13 articles

Verification 4

• Patient Verification of Medicare/Concession
• Patient Verification for Veteran Affairs (DVA)
• Patient Verification of Health Funds
• Patient Verification of Enterprise Verification

Appointments 17

• Add/Edit/Remove Provider Schedule
• Add/Edit/Delete an Appointment
• Appointment Statuses
• Next Appointment
• Review Patient Appointments - Find Appointments for Patient

See all 17 articles

Configuration 15

• IntelliSMS Changeover
• Use SMS (2Hippo)
• Run SMS (2Hippo)
• SMS Login
• Review Only

See all 15 articles

Patient Setup 1

• Enable SMS Patient Consent

Create Messages 5

• Simple SMS Reminder Message
• Bulk Send
• SMS Next Appointment
• Coronavirus SMS Reminders
• Simple Appointment SMS

Appointment Statuses 1

• Appointment Statuses

Non-Standard Reply 1

• Non-Standard Reply

Review 1

• Review SMS

Marketing 1

• Marketing Module

Billing 20

• Private Billing - Invoicing
• Orphaned Receipts
• Private Billing - Receive Payment
• Review Billing
• Receiving Payment Via EFTPOS

See all 20 articles

Bulk Billing 11

• Receive 2027 Error
• Bulk Billing Process & Troubleshooting
• Forward 9201 Error
• Re-Process Batch Manually
• Easyclaim Bulk Bill

See all 11 articles

Patient Claims 5

• Delayed Patient Claiming
• Part-Paid Patient Claiming
• Claimant Setup
• Online Patient Claims
• Interactive vs Store & Forward Patient Claims

ECLIPSE 12

• Adding ESH To ECLIPSE
• Manually setting up fund fee rates
• Medibank Private Overseas Students
• ECLIPSE - Setup
• ECLIPSE - Verification

See all 12 articles

DVA 1

• DVA Allied Health & Community Nursing

AIR 6

• Update Vaccines
• Setup Ancillary Provider
• AIR Claim
• IMM.OUT
• AIR Guide

See all 6 articles

Setup 3

• Install Medicare Certificates
• Java
• Certificate Not Auto Renewing

Patient Verification 1

• OPV Multiple Appointments

Misc 5

• Backdate Banking For E-Payments
• Medicare Online Upgrades Nov 2019
• Coronavirus MBS Items
• Printed Form Requirements Suspended Coronavirus
• Turn Off Medicare Online Printing

Error Messages 8

• Insufficient Disk Space
• Unknown Internal Operating System Error
• Directory Controlled By Other Lock File
• Index Out Of Date
• Could Not Merge BDE Configuration File

See all 8 articles

Maintenance 7

• Quick Maintenance
• Full Maintenance
• Users Utility
• FSMGMT.MSC
• Lock and Net File Cleanup

See all 7 articles

Secure Emessaging 2

• Setup Secure Emessaging
• Send Secure Emessage

General 3

• Medilink Document Types
• DMS Polling
• DOCX Preview Open Problem

Letters 15

• Letter Template Creator Open Or Save File Popup Issue
• Date on Letter Changing
• Bulk Letters
• What to do if Microsoft Word won't open when creating new letters
• Transcriptions

See all 15 articles

Scanning 1

• Scan Using WIA

Start & Login 2

• Getting Started in DHR - Linking Provider to a User
• Launch & Login

Consultation Notes 4

• Consultation Notes
• Add Health Problem To Consult
• Handwriting Consultation
• Provider Missing

Privacy 4

• Blocking Users from Accessing Clinical
• Set Previous Consultation Notes to Private or Shared
• Allow a Specific User to View Private Consultations
• Make New Consultation Notes Private By Default

Prescribing 16

• Drug Reference / Adding Scripts
• Add Script to Consult
• Print Date of Birth and Age on Scripts
• Prescribing without MIMs
• MIMS Update Download Issue

See all 16 articles

Letters 1

• Letters

Results 5

• Setup Incoming Results
• Results
• Merge Duplicate HL7 Messages
• Multiple Result Items
• Results and Legacy HL7 Processing Module Issue

Patient Summary 2

• Patient Summary
• Switching Patients

Attachments 1

• Attachments / Document Management System (DMS)

Communications 1

• Phone Calls

Allergies 1

• Allergies

Requests 1

• Requests

Healthcare Identifiers 2

• Check Provider HI
• Check Patient HI

Referral Reports 4

• Referring Provider List
• Generate report of referrers
• Exporting Reports
• EOFY Reporting

Patients 2

• Item Activity Report
• Patient List

Patient Search 3

• Patient Search
• Search Output Setup
• Default Search Mode

Auto-Billing & Banking Group 2

• Auto Billing
• Banking Group

Funds & ECLIPSE 1

• Funds and Eclipse

Cost Centre 1

• Cost Centre

Practice Rules 1

• Practice Rules

Startup & Login 1

• Startup and Login

Miscellaneous Features 10

• Misc Features
• Use New Copies Dialog
• New Recall Report - Template
• Calc Referral Expiry On First Serv
• Freenote Subheadings

See all 10 articles

Phonecalls 2

• Phonecalls
• Simplified Comms Dialog

Letters 0

Visuals 0

Print To Email & Modules 0

Redmap 0

Setup & Use 3

• Setup LanternPay
• LanternPay Usage
• LanternPay Troubleshooting

Setup Medilink Cloud 1

• Medilink Cloud Prerequisites

Using Medilink Cloud 6

• LanternPay Billing
• Medilink Cloud Introduction
• Tyro Allied Health Online Claims
• Task Manager User Guide
• HealthPoint User Guide

See all 6 articles

Misc 1

• Update Appointments

PenCS 1

• PenCS Billing Export

Helpdesk 2

• Helpdesk Tips & Tricks
• Remote Support Download

Archive 1

• Archive Patients

VTOC 1

• Setup

Windows 5

• Windows 10 Fall Creators Update Issue
• Windows 10 Update 1803 No More Files Issue
• Change User Password On Remote Desktop Server
• File Locations
• Email Subject

Link File Processor 2

• IMM.OUT
• PATIENTS.IN

Misc 8

• Complete
• How to pay your Medilink invoice online
• IT Support Provider Introduction
• Split Provider Database
• Import and Merge Medilink Databases

See all 8 articles

Surgical Partners 1

• How To: Surgical Partners

Medical Directory 1

• Unable To Launch Medical Director

Xero 1

• Medilink Xero Integration

Connecting 2

• Remote Desktop via Non-Windows OS
• Setup & Connection

Misc 1

• Remote Desktop Shared Folder/Drive

Appointments 6

• Appointments List
• Edit Appointment
• Calendar View
• Patient Launch Screen
• Reassign Appointments

See all 6 articles

Invoicing 3

• Invoices List
• New Invoice
• Invoice Item

Reports 4

• Appointments, Invoices and Payments
• Banking Detailed
• Outstanding Invoice Amounts of Patients
• Reporting Section

Settings 6

• Availabilities and Common Availabilities
• Practice
• Preferences
• Preferences/Online Booking
• Templates

See all 6 articles

Tasks 2

• Tasks
• Handle Selected Tasks

404 1

• Under Construction

Online Booking 0

Templates 2

• Guideline for Drafting Letters and HTML Documents
• Guidelines for HTML Letter Templates

Payments 1

• Bulk Bill

Accessories 2

• Image Editor
• HTML Editor

AIR 9

• Record Encounter
• Individual Details
• Planned Catch Up Date
• Additional Vaccine Required
• Indigenous Status

See all 9 articles

Claiming 5

• Patient Claim
• Bulk Bill Claim
• DVA Claim
• AIR Claim
• Patient Verification

Medicare Online 30

• 2.2 Authentication
• 2.3 Entering Provider Details
• 2.4 Entering Patient Details
• 2.5 Medicare Benefits Schedule Update
• 3.1.4 Returned Responses -3.1.5 Client System Behaviour

See all 30 articles

Clinical 1

• Consultations

Misc 2

• Support Contact
• Installation

Troubleshooting 13

• Error: Username or Password Incorrect
• Error: Medicare Online Transmission Error
• Error: 9601 Patient Claim
• Error: 9641 Patient Claim
• Error 9632 Patient Claim

See all 13 articles

Items 2

• Update Item Fees
• Update Reason Codes