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Knowledge base
Notifications
Latest
1
Ceasing of Medicare Benefits Cheque Payments to Patients and Claimants
Feature Lists
23
Medilink 2017+ R2 - Features
MedilinkESI 2017+ R1 - Features
MedilinkESI 2016+ R2 - Features
MedilinkESI 2016+ R1 - Features
MedilinkESI 2015+ R2 - Features
See all 23 articles
Installations
System Requirements
5
Hardware Requirements
Windows Server OS Compatibility
Windows Desktop OS Compatibility
Performance
Ports
Install
8
Install Medilink On Workstation
Install Medilink On New Server
Terminal Server Configuration
Pairing a Tyro Terminal
HiCaps Installation
See all 8 articles
Update
4
Medilink Update for Servers
Medilink Update for Workstations
Update Fees
Fee Update Download Failed
Migrate
2
Migrate Medilink to New Workstation
How To Migrate Medilink To New Server Or Workstation
Setup
Initial
8
Register Medilink
Settings
Users and Security
Terminal Server Printer Setup
Practices
See all 8 articles
Accounting
4
Use LSPN
Account Statements
Invoice Setup
Video Telehealth Item 112
Printers
2
Labels setup options
Printer Margins
Using Medilink
Startup & Modes
0
Users and Passwords
1
User Management
General
13
Item Numbers
Terms of Service
Legacy Print To Email
Referring Doctors
Set Next File Number
See all 13 articles
Referrals
3
Referral Dates
Manage Referrals
Sort Referrals by Date
Link Options
1
Patient.In File
Miscellaneous
6
Windows 10 Upgrade
Subscription Warnings
OS Display Scaling & Medilink Lists
Scaling issues on high-resolution screens
Restore Missing Mobiles
See all 6 articles
Logs
1
User Activity Logs
Telehealth
1
Simple Telehealth - Skype
Providers
Providers
10
Add Provider
Edit Provider
Add Practice
Edit Practice
Remove Provider
See all 10 articles
Payee Provider
1
How To Setup Payee Providers
Patient
Patient & Account
13
Family Account Should Be Third Party
Add Or Edit A Patient
Removing Patients
Merge Patients
Attach Patient To Multiple Accounts
See all 13 articles
Verification
4
Patient Verification of Medicare/Concession
Patient Verification for Veteran Affairs (DVA)
Patient Verification of Health Funds
Patient Verification of Enterprise Verification
Appointments Book
Appointments
17
Add/Edit/Remove Provider Schedule
Add/Edit/Delete an Appointment
Appointment Statuses
Next Appointment
Review Patient Appointments - Find Appointments for Patient
See all 17 articles
SMS
Configuration
15
IntelliSMS Changeover
Use SMS (2Hippo)
Run SMS (2Hippo)
SMS Login
Review Only
See all 15 articles
Patient Setup
1
Enable SMS Patient Consent
Create Messages
5
Simple SMS Reminder Message
Bulk Send
SMS Next Appointment
Coronavirus SMS Reminders
Simple Appointment SMS
Appointment Statuses
1
Appointment Statuses
Non-Standard Reply
1
Non-Standard Reply
Review
1
Review SMS
Marketing
1
Marketing Module
Billing
Billing
20
Private Billing - Invoicing
Orphaned Receipts
Private Billing - Receive Payment
Review Billing
Receiving Payment Via EFTPOS
See all 20 articles
Medicare Online
Bulk Billing
11
Receive 2027 Error
Bulk Billing Process & Troubleshooting
Forward 9201 Error
Re-Process Batch Manually
Easyclaim Bulk Bill
See all 11 articles
Patient Claims
5
Delayed Patient Claiming
Part-Paid Patient Claiming
Claimant Setup
Online Patient Claims
Interactive vs Store & Forward Patient Claims
ECLIPSE
12
Adding ESH To ECLIPSE
Manually setting up fund fee rates
Medibank Private Overseas Students
ECLIPSE - Setup
ECLIPSE - Verification
See all 12 articles
DVA
1
DVA Allied Health & Community Nursing
AIR
6
Update Vaccines
Setup Ancillary Provider
AIR Claim
IMM.OUT
AIR Guide
See all 6 articles
Setup
2
Install Medicare Certificates
Java
Patient Verification
1
OPV Multiple Appointments
Misc
5
Backdate Banking For E-Payments
Medicare Online Upgrades Nov 2019
Coronavirus MBS Items
Printed Form Requirements Suspended Coronavirus
Turn Off Medicare Online Printing
Database
Error Messages
7
Insufficient Disk Space
Unknown Internal Operating System Error
Directory Controlled By Other Lock File
Index Out Of Date
Could Not Merge BDE Configuration File
See all 7 articles
Maintenance
7
Quick Maintenance
Full Maintenance
Users Utility
FSMGMT.MSC
Lock and Net File Cleanup
See all 7 articles
Document Management System
Secure Emessaging
2
Setup Secure Emessaging
Send Secure Emessage
General
3
Medilink Document Types
DMS Polling
DOCX Preview Open Problem
Letters
15
Letter Template Creator Open Or Save File Popup Issue
Date on Letter Changing
Bulk Letters
What to do if Microsoft Word won't open when creating new letters
Transcriptions
See all 15 articles
Scanning
1
Scan Using WIA
Clinical
Start & Login
2
Getting Started in DHR - Linking Provider to a User
Launch & Login
Consultation Notes
4
Consultation Notes
Add Health Problem To Consult
Handwriting Consultation
Provider Missing
Privacy
4
Blocking Users from Accessing Clinical
Set Previous Consultation Notes to Private or Shared
Allow a Specific User to View Private Consultations
Make New Consultation Notes Private By Default
Prescribing
15
Drug Reference / Adding Scripts
Add Script to Consult
Print Date of Birth and Age on Scripts
Prescribing without MIMs
MIMS Update Download Issue
See all 15 articles
Letters
1
Letters
Results
5
Setup Incoming Results
Results
Merge Duplicate HL7 Messages
Multiple Result Items
Results and Legacy HL7 Processing Module Issue
Patient Summary
2
Patient Summary
Switching Patients
Attachments
1
Attachments / Document Management System (DMS)
Communications
1
Phone Calls
Allergies
1
Allergies
Requests
1
Requests
Reporting
Referral Reports
3
Referring Provider List
Generate report of referrers
Exporting Reports
Patients
2
Item Activity Report
Patient List
General Options
Patient Search
3
Patient Search
Search Output Setup
Default Search Mode
Auto-Billing & Banking Group
2
Auto Billing
Banking Group
Funds & ECLIPSE
1
Funds and Eclipse
Cost Centre
1
Cost Centre
Practice Rules
1
Practice Rules
Startup & Login
1
Startup and Login
Miscellaneous Features
10
Misc Features
Use New Copies Dialog
New Recall Report - Template
Calc Referral Expiry On First Serv
Freenote Subheadings
See all 10 articles
Phonecalls
2
Phonecalls
Simplified Comms Dialog
Letters
0
Visuals
0
Print To Email & Modules
0
Redmap
0
LanternPay
Setup & Use
3
Setup LanternPay
LanternPay Usage
LanternPay Troubleshooting
Medilink Cloud Integrated
Setup Medilink Cloud
1
Medilink Cloud Prerequisites
Using Medilink Cloud
6
LanternPay Billing
Medilink Cloud Introduction
Tyro Allied Health Online Claims
Task Manager User Guide
HealthPoint User Guide
See all 6 articles
Misc
1
Update Appointments
Misc
PenCS
1
PenCS Billing Export
Helpdesk
2
Helpdesk Tips & Tricks
Remote Support Download
Archive
1
Archive Patients
VTOC
1
Setup
Windows
5
Windows 10 Fall Creators Update Issue
Windows 10 Update 1803 No More Files Issue
Change User Password On Remote Desktop Server
File Locations
Email Subject
Link File Processor
2
IMM.OUT
PATIENTS.IN
Misc
7
Complete
How to pay your Medilink invoice online
IT Support Provider Introduction
Split Provider Database
Import and Merge Medilink Databases
See all 7 articles
Surgical Partners
1
How To: Surgical Partners
Medical Directory
1
Unable To Launch Medical Director
Xero
1
Medilink Xero Integration
Hosted
Connecting
2
Remote Desktop via Non-Windows OS
Setup & Connection
Medilink Cloud User Manual
Appointments
5
Appointments List
Edit Appointment
Calendar View
Patient Launch Screen
Reassign Appointments
Invoicing
3
Invoices List
New Invoice
Invoice Item
Reports
3
Appointments, Invoices and Payments
Banking Detailed
Outstanding Invoice Amounts of Patients
Settings
6
Availabilities and Common Availabilities
Practice
Preferences
Preferences/Online Booking
Templates
See all 6 articles
Tasks
2
Tasks
Handle Selected Tasks
404
1
Under Construction
Online Booking
0
Misc.
2
Guideline for Drafting Letters and HTML Documents
Guidelines for HTML Letter Templates
Payments
1
Bulk Bill
Accessories
2
Image Editor
HTML Editor
