Helpdesk

If you receive the below error, consider the following options: -- Check you have entered the password correctly - it is case sensitive. -- Consider u...

Sometimes you may receive a transmission-based error for Medicare Online. This may be because the Medicare Online system is down at the time. Unfortunately ...

This is a form of an 'acceptable error'. You can re-send the claim (claim becomes pended) and it will be assessed by a Medicare Customer Services Of...

This is a form of an 'acceptable error'. You can re-send the claim (claim becomes pended) and it will be assessed by a Medicare Customer Services Of...

This is a form of an 'acceptable error'. You can re-send the claim (claim becomes pended) and it will be assessed by a Medicare Customer Services Of...

If you send a patient claim that is incorrect, i.e. wrong patient or wrong item etc. and you realise on the same day, you can perform a same day delete on t...

If you have performed incorrect billing you can fix this in Medilink. You need to work backward essentially. Firstly consider if the billing has alr...

Sometimes you may have an issue printing documents from Medilink. Make sure your printer is connected to your device. A common troubleshooting method f...

This error means file not found. It may be important for you to notify Medilink where this occurs. Please take a screenshot of the full link in question and...

This error means something went wrong on the server-side of Medilink. It may be important for you to notify Medilink where this occurs. Please take a screen...