If you receive the below error, consider the following options:
-- Check you have entered the password correctly - it is case sensitive.
-- Consider using the Forgot password option, which will email you a password reset link.
-- Ask your practice manager / administrator if they have set up an account for you.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11078603414/original/v6TYphDTASDJGQcBngXS7NRqXW_nyl-T8A.png?1634007290)