When Medilink first set up your hosted system, they will have provided remote desktop files for your existing Windows PCs and provided you with login details. You can copy these to other Windows PCs etc as necessary.

However, if you are connecting using a non-PC environment, iPad, iOS, Android, etc., then you cannot reuse those, you have to set it up manually. This guide will show you how to setup a remote desktop connection using such devices.

Please note that Mac and Linux computers are also able to be connected. One advantage with those devices is that you can also install TS Print and TS Scan. Just remember to choose the appropriate Client Download option https://www.terminalworks.com/remote-desktop-printing/downloads 

Below are screenshots from an Android phone, but the process is very similar on other devices:


1. Add New Desktop

Open up Microsoft Remote Desktop and click the plus button to add a new connection, and choose Desktop.

2. Enter Server Name

Type in your Medilink server name.

3. Add User

Click the user section and setup a new user.

4. Setup User

Type in the full Medilink username you were provided. This will likely start with the domain name MEDILINK followed by a backslash. Then type your password and click Save.

5. Open It

Click the new remote desktop you have created and it will start to connect. You may see a certificate warning, please ignore it.


There is a bit of a learning curve with using Windows remote desktop on mobile devices.

This is because you are using a full Windows desktop and desktop apps like Medilink, which are not inherently designed for touch screen usage.

For example, just using the 'mouse' may be a bit of a challenge. There are 2 modes, which can be selected from the three bar menu at the top. 'Touch' mode which is as you would expect - i.e. it clicks where you tap your finger on the screen - unfortunately it is unlikely to be as accurate as you will need. If you turn off touch mode it will show you a mouse pointer. In this mode you glide your finger on the screen and it tracks the movement (you will see the cursor move), but when you tap it clicks where the pointer is on the screen rather than where your fingers are.

Right-clicking will require a long press and using the radial menu which pops up.

Keyboard usage requires that you click the keyboard icon at the top (and unfortunately may hide your view).

As a result you may have to compromise somewhat on how you use Medilink on your device - i.e. it's good for simple usage and look-ups, but less so for heavy usage.

Products like the Samsung DeX Docking Station and other mobile-to-desktop solutions (Bluetooth mouse / keyboard etc) can make the experience much more user friendly.

It is also worth pointing out that we have a Medilink Cloud solution available which is more suited for these devices, although is still in active development and has less functionality than the full Medilink Desktop product.