If you receive the error message:
Error Encountered During Print
(Red Hand image)
1. Check the File -> New Printer Setup Paper/Source/Margin settings (printing outside of physical print area can cause the above problem).
2. Try and change to a PDF Printer (Microsoft PDF or Bullzip PDF recommended) and see if you can print anything there.
a. If the PDF does print successfully then it's likely a physical printer driver issue - go to step 3.
b. If the PDF does not print successfully, review the data of what you're trying to print, patient/invoice etc. as there may be invalid characters/corruption causing the error. Contact Medilink support if you cannot find anything obvious.
3. Install a new universal or legacy printer driver:
a. Go to Windows Printers and Add Printer
b. Choose the Printer I Want Wasn't Listed (even if it was listed)
c. Add a local printer or network printer with manual settings
d. You will likely be able to use an existing port (as you do already have this printer installed). If it's a network printer, use the TCP/IP address port etc.
e. Choose a universal driver or use have disk and navigate to an older (legacy) driver.
f. Go in to Medilink and File -> New Printer Setup and change to the newly added printer, then do a test print (bring up a Patient and Duplicate (CTRL+D) their last Invoice).
